![]() ![]() After accessing your voicemail, and then exiting, the visual voicemail setup should complete and a confirmation display should indicate the status. If you follow the instructions above, they should work. The instructions below are what display on the phone for setup. Usually, visual voicemail is configured and activated by calling into your voicemail from the visual voicemail app. ![]() When you attempt to setup the Visual Voicemail feature, there may still be problems. Now you can press and hold 1 to access your voicemail system and perform the initial setup. They will then fix the voicemail problem. The customer support representative will acknowledge the problem - confirming that voicemail was not setup properly when the new phone was configured. You can call AT&T to request help with voicemail by dialing 611. When you enter your 9-digit phone number, the system will state that there is no voicemail box with your number. When you call to check voicemail (by pressing and holding 1 on your dialer), instead of being taken to your voicemail, or being prompted to setup your new voicemail, you’ll get a message saying something like, “If you have a voice mailbox on this system, please enter your number now.” ![]() ![]() Any saved or unheard messages will likely be lost in the transition. Sometimes when setting up a new phone, or switching to a different phone, the Voicemail feature won’t be configured properly. ![]()
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